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Signed in as:
filler@godaddy.com
Clarifying Your Concerns
No. Because our services involve labor performed in real time, completed services are not eligible for cash refunds. Instead, we provide Service Credits or corrective work under our Satisfaction Guarantee.
A Service Credit is a credit applied toward a future shift or service. It is issued when verified quality issues occur and is used in place of cash refunds for completed labor.
Please contact us within 24 hours of service completion at 856‑608‑1176 or services@bohoperations.com. Reports made after 24 hours may be addressed at our discretion due to environmental changes in high‑traffic spaces.
Service quality is evaluated using objective criteria, including:
Completion of tasks according to the agreed‑upon scope
Adherence to sanitation and safety standards
Timeliness and presence of the scheduled crew
Supervisor verification
Before/after documentation when applicable
If these standards are met, the service is considered completed.
Labor cannot be returned once delivered. Crew wages, travel, scheduling, and operational costs are committed at the time of service. For this reason, refunds are not issued for completed work.
More than 72 hours before service: Full refund or credit
Within 72 hours of service: Non‑refundable due to committed labor and scheduling
This applies to all commercial cleaning and stewarding services.
A Lock‑out occurs when our team arrives but cannot access the property (locked doors, no key, security delays, etc.). Lock‑outs are non‑refundable, as the crew must still be compensated for their time and travel.
We follow a strict Damage & Incident Review Process.
We do not automatically charge clients.
A full investigation is completed first, including photos, staff statements, and supervisor review.
If we are responsible, we will resolve the issue through:
Repair
Replacement
Reimbursement for the verified value
If the damage is pre‑existing or unrelated to our service, no liability applies.
A Personal Note from Jonathan
“I’ve spent over 25 years in the hospitality industry, but the truth is, this work has shaped me long before I ever held a title. I grew up in environments where hard work wasn’t optional — it was survival. Hospitality became the place where that work ethic turned into purpose. I learned early on that the back‑of‑house isn’t just where the job gets done; it’s where pride, discipline, and teamwork live.
Over the years, I’ve led teams in Stewarding, Housekeeping, Public Areas, and every corner of operations that most people never see — but guests always feel. I’ve trained people who reminded me of myself at the beginning: hungry, determined, and looking for someone to believe in them. Watching those individuals grow into leaders is still one of the most meaningful parts of my career.
I created Back of the House Operations because I wanted to build something different — something rooted in integrity, structure, and the belief that excellence is earned in the details. I didn’t start this company to be another vendor on a list. I started it to bring real leadership, real accountability, and real partnership to properties that expect more.
When you work with us, you’re not just hiring a service. You’re trusting a team that treats your facility with the same pride and respect we bring to our own lives. My promise is simple: if it’s not right, we will make it right. That commitment is personal to me.
Thank you for trusting Back of the House Operations with your property. It’s an honor to support the teams who keep this industry moving.”
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